Jenny Hutchins

Here at Gymcatch we understand that owning your own fitness business can be stressful, adding that with the usual day-to-day life stresses that are outside of our control, can make you feel like you’re just about treading water. That’s why we’re all about making life, especially business, as easy as possible.

In this blog, we discuss how you can automate your business with Gymcatch this year to increase revenue, reduce stress and make life feel that little bit easier.

Payment on booking

Do you ever feel like you’re constantly sending out invoices and chasing payments? Receiving payment on booking avoids the need to keep logging into your accounting software, manually sending out invoices and having that awkward conversation when a customer is late paying. 

Create a Stripe account, connect it to your Gymcatch account and start receiving payment on booking – It’s that easy to start securing revenue, reducing no shows since customers have paid in advance and reducing admin time!

Collect customer information on first booking 

We’ve all been there, manually sending out waivers or questionnaires, waiting for customers to complete them and then having piles of paperwork to store. With Gymcatch, you can enable our participation information bolt-on feature so that customers are asked to complete all the necessary forms before they are able to book and pay for their first class with you and once completed, they are stored on their customer record on your Gymcatch account.

No more chasing customers to complete their forms and no more drowning in paperwork – Win win!

Automated waitlists 

It’s always important to ensure that your classes are fully booked, especially when you’re paying an hourly fee to rent a space to host your class in. Our automated waitlists feature is not only included within our base plan, but also allows you to keep your sessions fully booked without the need to lift a finger.

If a customer cancels their space on a fully booked session, those customers who are on the waitlist will automatically be notified via email that a space has become available and then it’s first come first serve as to who books and pays for this space first.

Cancellation policy & automated refund credits 

We’ve all encountered scenarios like this: Rise at 5 AM, hastily dress, and arrive just in time for a 6 AM client session. As you check your emails a few minutes ahead, you discover an email from your 6 AM client, announcing their cancellation at 5:40 AM and then asking for a refund or to reschedule their session. A frustrating start to the day, right?

This is why it is so important to safeguard yourself and your business through a well-defined cancellation policy that your clients understand and have agreed to so that you can avoid situations like this. 

Automating refund credits is also a great way to allow clients to reschedule their sessions if cancelled in line with your cancellation policy and keep the money in the business without you ever having to get involved. Reducing these awkward conversations, reducing admin and reducing stress.

Gymcatch in your pocket

You can automate your business as much as you want to, but there’s always going to be times that you need to have access to your booking software whilst in a coffee shop catching up with a friend. 

You’ve got access to special ‘on-the-go’ features within the Gymcatch iOS and Android apps. You can check the roster, mark customers as paid and attended and stay in touch with attendees all from your phone, allowing you to manage your business no matter where you are. 

If you’re ready for business, and life, to feel that little bit easier, then register your Gymcatch business account today!

February, the official month of love, is a great time to share the love with your customers and other business owners on Gymcatch. Whether you’re rewarding your long standing customers for their commitment, creating a seasonal offer or helping out your friend who has just started their fitness business, we’re here to show you how you can spread the love like confetti!

In this blog, we share 5 ways that you can give back to your customers and friends this February and beyond. 

Refer a friend

A refer a friend scheme is a great way to not only increase revenue and reward existing customers, but to help with increasing exercise participation by getting friends to work out together. 

You can use our discount codes bolt-on feature to create a discount code that your existing customer can pass onto their friend. They would use this code at checkout and upon attending the session, you can then thank your existing customer by gifting them with either a bundle, pass or another discount code that they can use on their next booking with you. 

Priority access 

Nothing will make a customer feel more special than giving them priority access to your sessions. Our priority access feature is a great way to reward long standing customers by allowing them to secure their space on your most popular of classes and best thing yet, this priority access feature is included within our base plan so there’s no excuse not to make your customers feel special. 

Free trials 

Offering a free trial period is a great way to convert possible new customers since you’re reducing those barriers and making it as easy as possible for them to book their first class with you and it shows that you care about them, allowing them to try a class for free and making sure that you two are a good match before committing. 

Every business will configure a free period differently, whether that is offering one or multiple classes. Either way, with Gymcatch, you can create a free pass, assign specific sessions to the pass and set a time limit for it to be used within. You’ll always have complete visibility of who’s redeemed the pass as well, this means that you can give this new customer specific focus and attention when they attend their first class with you, not only making them feel special but also giving you the best chance of converting them into a paying customer. 

Discount codes

Our discount codes bolt-on feature is a quick and easy way to create seasonal offers and even give one-off rewards to customers for their commitment or for reaching specific landmarks within their wellness journey.

You can easily create a discount code on Gymcatch and personalise it to suit your needs, whether that is setting a specific validity period for the code, only allowing the code to be used on specific sessions, limiting the use to specific customers or for a total number of redemptions and even capping the code at one redemption per customer. 

Business referral scheme 

February isn’t just a time of year to reward your customers, you can also share the love with any friends who are just starting their fitness business. 

Our referral scheme allows you to refer a new business to Gymcatch where they will benefit from an additional free month on top of our introductory free trial. As a thank you we will also credit you with two months when they make their first subscription payment. 

All you need to do is simply share your referral URL or unique code and when a new business registers, either via the link or inputting the code at registration, we take care of the rest.

If you’re ready to give back to your customers and friends this February and beyond, then get in touch with us so that you can get started with Gymcatch today and we can help you share the love.