It’s always a great feeling when you see a new face return for their second class or a long-time customer tells you the community you’re building feels like family.
At Gymcatch, we understand the value to your business of building up customer loyalty like this, which is why we’ve packed our management and booking system with features that can help you further nurture your community.
To help inspire you, here are five of our most popular loyalty boosting tips:
Make it quick and easy for customers to book courses
Offering a set of sessions that can be bought in a single purchase helps your customers plan ahead and strengthens their commitment to attend the full series. Our Gymcatch Courses bolt-on makes it super simple for you to create these courses, and even include on-demand video. Learn how to get started here: https://support.gymcatch.com/en/articles/4757201-courses
Give your customers the VIP treatment with Priority Access
Exclusive and early access to bookings can be a winning way to show your customers how much they mean to you and encourage them to keep coming back. Our Gymcatch Priority Access feature can be used for sessions, courses and on-demand resources. Setting up rules for who gets access is simple, whether it’s for individual customers to secure 1-2-1 repeat sessions or to reward groups of customers with early bird offers. You can also switch back at any time to give full access to all. For more details, please head this way: https://support.gymcatch.com/en/articles/5472416-priority-access
Motivate repeat visits with bundles
Giving your customers the option to pre-pay for a fixed number of sessions or on-demand resources is an easy way to offer extra value and flexibility. In turn, that helps you secure future bookings and clearer financial forecasting. Follow our guide here to create a bundle with Gymcatch today: https://support.gymcatch.com/en/articles/4757196-packages-passes-and-bundles
Run special discounts to delight both old and new customers
Loyalty should never be taken for granted, so it’s essential that you create a special offers plan that not only looks to entice new customers but also rewards those that have been with you from day one. Our Gymcatch Discount Code bolt-on enables you to bring that plan to life across your sessions, courses, bundles, passes and memberships. Learn more here: https://support.gymcatch.com/en/articles/4757246-discount-codes
Finally, get chatting
Nothing really beats the power of conversation for creating a close-knit community. That’s why Gymcatch comes with 1-2-1 and group messaging features built right in, so you can bring that personal touch to managing bookings, sharing updates and answering any queries. See the many ways you can message with Gymcatch here: https://support.gymcatch.com/en/articles/4787114-can-i-message-my-customers
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New to Gymcatch? Book a free demo to see how we can support your business: https://gymcatch.com/business/bookademo/
Ene is a Personal Trainer and Group Fitness Instructor specialising in TRX Pilates and Fitness Pilates. Her dynamic, feel-good sessions help you build strength, improve mobility and move with confidence. Alongside teaching, Ene also works with Gymcatch, helping fitness professionals access the tools they need to run and grow their businesses. Whether you’re new to exercise or looking to take your training further, Ene’s goal is to help you feel your best from the inside out.
