Switching to Gymcatch is super easy for both; you and your customers. We have helped many fitness professionals make the switch with ease so that they can do more of what they love. Here are some of the most common questions we get asked.
I don’t want to pay for two systems at once. When do I start paying?
Gymcatch is free for the first month so you have a full month to transition from your old system. If you need longer to transition, just speak to our team who will be able to help you. We don’t want you to be paying until you’re ready!
Is it easy to move my clients over to switch?
Yes we make it easy for you to import your client base, to create accounts for your clients and for clients to create their own accounts and find you on Gymcatch. Switching to Gymatch is super easy, there are step by step guides for whichever route you want to use.
Do you have support?
Yes we have live support during office hours and you can book an appointment with our team at any time.
If clients have pre-paid on my old system, can this be reflected in Gymcatch?
Yes, if you have clients who have bought memberships or blocks (or any other product) from you, you can add the equivalent product to their account on Gymcatch. Then when they log in, they’ll see that service there.
How long does it take to set up my Gymcatch account?
Setting up on Gymcatch can take as little as few minutes depending on how the complexity of your business model. If you have a busy schedule and lots of different pricing structures it will take a little longer but even the most complex businesses should be up and running in an hour or so. And if there’s anything you’re struggling with we have set guides for all our features, and a support team ready to take your questions.
How can Gymcatch do what I need for so much less than my old system?
We’ve got a different business model to many of our competitors. We’re priced so that basically any independent fitness and wellness business can afford to use us. So we cost between £10 and £24 / month with no additional costs.
We would rather have more customers paying less whereas more expensive systems concentrate on serving a smaller number of businesses who can pay more.
We don’t compromise on core functionality though. So you get native mobile apps and all the core features an independent fitness and wellness business needs.
But what we don’t offer are features that only a small percentage of our customers will use. But for the core features for you and your clients that has everything you need – we’ve got it covered.
So our pricing isn’t a catch with either an inferior service or hidden charges down the road, we just want to keep our prices low and serve a bigger part of the industry.
What if I decide Gymcatch isn’t for me?
First of all we’d recommend giving it time. We don’t necessarily do everything exactly as you are used to and exactly like your previous system does. Sometimes we find that clients don’t realise just how much functionality Gymcatch has when they can’t see it straight away. So check our feature demos and with our support team who can help.
If after all, though, you decided Gymcatch isn’t the right fit for you, then you can cancel any time. There’s no tie-in or minimum contract left.
Ready to switch? Let us help you run your business! Gymcatch is free for the first month so you can test all its features and functionality. Start saving time, money and increase your revenue!
I am a marketing and business development professional with experience in delivering successful marketing strategies for client acquisition and retention. I have a passion for building engaged communities across different channels working with partners to amplify messaging. Ene’s focus at Gymcatch is on growing and maximising strategic partnerships through business collaboration.