Cancellation policy

This session uses automated refunds for bookings made using a package or by card. If you cancel your booking more than 24 hours before the start of the session you will be refunded by a credit to the bundle or pass used to make the booking or by the gifting of a bundle that will enable you to book into an alternative session. Any queries about refunds should go directly to Balances and Beats Fitness. Gymcatch cannot assist you with refunds. We understand that plans can change! To help us manage class availability and keep things fair for everyone, please note the following: Cancellations Made Within the Valid Cancellation Period: If you cancel a class at least 24 hours before the class start time, you will be issued a class credit: One-Class Credit: If you purchased a one-off class, you will receive a single session credit to rebook. This credit is valid for 30 days from the refund date. Bundle Credit: If you booked the class using a 5-class or 10-class bundle, your class credit will be returned to your bundle. Cancellations Within 24 Hours of the Class: Cancellations made less than 24 hours before the class or no-shows will result in the session being forfeited. No credit will be issued in these cases. This policy helps us maintain fairness, manage attendance, and ensure classes run smoothly for everyone. Thank you for your understanding and support!