Cancellation policy

This session uses automated refunds for bookings made using a package or by card, Apple Pay or Google Pay. If you cancel your booking more than 12 hours before the start of the session you will be refunded by a credit to the bundle or pass used to make the booking or by the gifting of a bundle that will enable you to book into an alternative session. Any queries about refunds should go directly to Total Balance Pilates. Gymcatch cannot assist you with refunds. Just a quick note to help keep our schedule running smoothly: Please try to cancel your class at least 12 hours before it starts. This gives someone else the chance to jump in and helps keep things fair for everyone. If a cancellation happens within 12 hours or you can’t make it, the session will still be charged — but I always appreciate the heads-up when you can. Thanks so much for your understanding and for being part of our Total Balance Pilates community!